Frequently Asked Questions
Everything you need to know about your ION shopping experience.
What is ION's standard shipping timeframe?
We offer express and standard shipping options. Standard delivery typically takes 3-5 business days, while express orders arrive within 1-2 business days after processing.
How do I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Items must be unworn, with original tags attached. You can initiate your return through our online portal to receive a prepaid shipping label.
Are your materials sustainably sourced?
At ION, we prioritize ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we partner exclusively with fair-trade certified factories.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna and Afterpay.
How do I find my correct size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for our slim-fit collections and sizing down for oversized styles.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.